Terms and conditions
Article 1 – Preamble
These general terms and conditions of sale (hereinafter referred to as "General Terms and Conditions of Sale" or "GTC") define the conditions applicable to sales concluded between, on the one hand, individuals or legal entities placing an order through the website www.aoa.pf, hereinafter referred to as the "Customer," and, on the other hand, the company AOA.
AOA reserves the right to modify the General Terms and Conditions of Sale at any time. They will be applicable as soon as they are posted online.
As a specialist in reforestation in French Polynesia, AOA is a company with a mission to preserve and regenerate native forests in Polynesia while raising public awareness. AOA enables individuals and businesses to take concrete action in favor of the environment through an original approach. Through our website, companies and the general public can plant trees in French Polynesia in forests managed by aoa or in societal projects supported by aoa. Our customers can follow our actions in real-time and measure the social and environmental benefits, and they can share this information with others.
Article 2 - Services
AOA offers its clients the opportunity to participate in forest regeneration by financing tree planting or agroforestry projects. The trees funded through AOA's website are planted by us during the planting season. It's easy to get involved. The client visits the website www.aoa.pf and is offered several options. The client can commit to funding the planting of one or more trees for one or more projects. The client can also choose to gift a participation in tree planting for one or more trees in these same projects to a third party through the "Gift a Tree" service offered on the website, which automatically generates a planting code. This code is valid for two months. If the code is not used within this period, the trees assigned to that code will be planted in any case. Additionally, the client can subscribe to a monthly subscription corresponding to the funding of the planting of one or more trees in one of the presented projects, subject to the details provided on the website or in these terms and conditions. This is a non-binding subscription, freely cancellable at any time. Regardless of the chosen option, funding trees does not grant the client any ownership rights over the reforestation project or the funded trees. All the proposed planting projects are available for consultation on the website.
Article 3 - Order
Before placing an order, the Client expressly acknowledges having read these General Terms and Conditions of Sale. By validating the order and checking the box "I have read and accept the general terms and conditions of sale", the Client accepts these General Terms and Conditions of Sale. Every order implies an obligation of payment by the Client: the Client acknowledges that placing an order commits them to its payment. The order is definitively confirmed upon receipt of an email sent by AOA. A planting certificate is generated and sent to the email address provided by the Client for each order placed. In the event of an incident preventing the processing of the Client's order, the order is canceled without prior notice. The payment is refunded, credited to the credit card used for the initial payment. A confirmation is sent to the Client via email.
In case of unavailability of trees or impossibility to carry out the planting, the Client agrees that AOA may decide, without prior notification, to modify the planting location based on the constraints and uncertainties inherent in each planting project. In the case of a subscription, once the initially chosen planting is fully completed, the Client is free to choose another project from their personal account. In the absence of a choice expressed by the Client, AOA reserves the right to allocate the funded trees to another project after informing the Client. These modifications will not result in the cancellation of the sale.
Article 4 - Absence of legal right of withdrawal
Under the current legislation in force in French Polynesia, the Client does not have any right of withdrawal. However, we understand that you may change your mind, so we may, at our sole discretion, accept a Client's withdrawal provided that the Client notifies us of their intention to withdraw within 7 days following their order. If we accept your request for withdrawal, AOA will refund the amounts paid by the Client, free of charge, within a maximum period of 30 days.
Article 5 - Tree Valuation Price
The tree valuation price, non-negotiable, is set by AOA and displayed on the website. The tree valuation price applies to any one-time order as well as any monthly subscription subscribed on the website. The funding provided by the Client covers a minimum of one tree. The tree valuation price includes its production, planting, and maintenance. AOA reserves the right to modify its valuation scale at any time, provided that the Client's contribution remains invoiced based on the rates in effect at the time of order validation. The tree valuation price is expressed in the currency in force in French Polynesia (Pacific francs) and in euros, and is inclusive of all taxes.
Article 6 – Payment
The price charged to the customer is the one displayed on the website at the time of the order. Payment is made online by credit card for the total amount of the order. Online payment is made in strict compliance with banking regulations, using the secure payment system SystemPay provided by Banque de Tahiti, which is approved by the Central Service for the Security of Information Systems. The encryption process used by SystemPay ensures the complete confidentiality of the information transmitted by the customer. Any order is only considered valid after the payment is accepted by the chosen payment system (Visa, Mastercard, or CB). The data recorded by the payment system constitutes proof of all financial transactions. AOA reserves the right to refuse any order from a customer with whom there is a dispute.
Article 7 - Duration of Engagement and Termination
These General Terms and Conditions apply from the date of validation and acceptance of the Order by the Customer. The monthly subscription is automatically and tacitly renewed for successive periods of equivalent duration. It can be terminated by the Customer freely at any time, with the termination taking effect at the end of the current month. Any tariff changes occurring during the subscription will only be applied upon renewal of the subscription and will be communicated to the Customer one month prior to the anniversary date of the subscription. The Customer will then have the option not to renew the subscription. If not, the subscription will continue in accordance with the new tariff. In the event of a breach by one party of the obligations stipulated in these General Terms and Conditions of Sale, the other party may terminate the contract by sending a notice by registered letter with acknowledgment of receipt, allowing a fifteen (15) day notice period to rectify the observed breach, without prejudice to any damages.
Article 8 - Personal Data
AOA collects personal data from each Customer in order to process and fulfill orders placed on the website, as well as from each Visitor who subscribes to the newsletter. This data is intended for the use of AOA. For more information on the processing of your personal data, please refer to our privacy policy.
Article 9 – Cookies
AOA uses cookies to measure the audience of website pages in order to continuously improve the service offered on the site. A cookie is an element that does not allow the identification of a person but is used to record information about their browsing on the site. By connecting to the site, the visitor accepts the use of cookies for statistical purposes. In the event that the visitor refuses cookies, they can disable cookie support in their browser. However, this operation may reduce the performance and functionality of the site.
Article 10 – Liability
AOA shall not be held liable for the non-performance or improper performance of the contract in the event of force majeure or the occurrence of a fact attributable to the Client. In any case, AOA's liability shall not cover indirect damages suffered by the Client, including any direct or indirect immaterial damages. Furthermore, AOA's liability shall not exceed the amount received by AOA in connection with the contract or order that gave rise to the damages suffered by the Client.
Article 11 – Disputes
These General Terms and Conditions, as well as any orders placed through AOA's website, are subject to the laws in force in French Polynesia. Complaints or disputes will always be received with kindness, and good faith will always be presumed from those who take the trouble to explain their situation. In the event of a dispute that cannot be resolved amicably, the competent court shall be the one within the jurisdiction of the Court of Appeal of Papeete.
Article 12 - Intellectual Property
The website and its content (texts, images, graphics, logos, icons...) are protected by intellectual property rights and belong to AOA, subject to rights belonging to third parties. Any representation, reproduction, and exploitation, whether in whole or in part of the elements composing the site, by any means whatsoever, without the prior written authorization of AOA is strictly prohibited.