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Charter on Personal Data

The purpose of this document is to inform you about:

  • The procedures for collecting and processing your personal data by AOA

  • The commitments made by AOA to ensure the security of your personal data

  • The obligations of AOA but also your own, with the aim of maximizing the protection that your data will benefit from.


What data is collected and for what purpose?

On the occasion of your interactions with AOA and as a user of our website, you may be required to communicate information about yourself. In accordance with the principle of minimization and privacy by default, only the data necessary to achieve the following purposes are collected:

  • when creating your account;

  • when you fill out the contact form to submit a question or comment to us;

  • when we manage your order, your delivery, your billing and your claim if necessary;

  • when you receive our newsletter by email to inform you of our news;

  • when you submit an application file;

  • the processing of your data is necessary in order to allow us to process your request and respond to you.



For what purposes and on what legal basis?

Only data necessary to accomplish previously set objectives is collected. Thus, personal data processing is established for the following purposes:

  • Subscription to the newsletter, tracking of AOA news and information on forest and environmental themes, after having collected your consent;

  • Creation of a personalized space on our website in order to allow the execution of contractual obligations;

  • Collection of cookies after having collected your consent;

  • Execution of agreements and online payment in order to allow the execution of contractual obligations.


How long is your data kept?

The retention periods, defined precisely, ensure not to exceed the time strictly necessary for the correct execution of the process. To determine each duration, we have taken into account:

  • The different purposes for which these data are collected;

  • The people affected by the collection;

  • Compliance with legal, regulatory obligations or recognized by the practices of our profession.


What types of measures are taken to protect the security, integrity, and confidentiality of data?

AOA commits to taking all necessary technical and organizational measures to ensure the protection and security of your personal data, especially against any loss, alteration, dissemination, or illegal use.

AOA ensures that such measures are implemented across all operations carried out within the framework of its processes, particularly during the collection of your personal data, their storage, and hosting.

In this regard, AOA also ensures that third parties to whom it may call upon (technical providers, suppliers...) respect this requirement to protect your personal data by implementing appropriate measures.

The technical and organizational measures put in place can include the use of secure registration forms, encryption, and/or restricted access to personal data.

AOA invites you to be extremely cautious when communicating your personal data to third parties.


Your rights regarding your data

You have the right to access, correct, delete, and limit your Personal Data that is processed by AOA.

Furthermore, for processing based on AOA's legitimate interest, you have the right, for reasons relating to your particular situation, to object to your personal data continuing to be processed. It is understood that you an at any time and at no cost oppose the processing of personal data when they are used for commercial prospecting purposes.

When the processing of personal data carried out by AOA is based on your consent, you can withdraw this consent at any time by a simple email (

How can you exercise your rights?

You can exercise your rights by sending your specific request (expressly stating the right you wish to exercise) to the following addresses:

  • By email to

  • By mail to SAS AOA BP 380574 - 98718 Punaauia

Please note that you will then be asked to provide us with a valid proof of your identity for identification purposes to process your request and protect you against any fraudulent requests.

In case of an unsatisfactory response, you have the possibility to make a complaint to the CNIL (National Commission for Informatics and Liberties)


Use of Cookies

A cookie is a computer file that collects information related to your browsing and sends you adapted content. The deposit of non-purely technical cookies is subject to obtaining your consent. To manage cookies as close to your wishes as possible, we invite you to take into account the purpose of the cookies, specified below, at the time of setting. The website uses cookies for the following purposes:

  • Purely technical and necessary for the operation of the site: these cookies allow the site to operate optimally and securely. They also allow you to remember some of your choices, when you wish.

  • Social networks: to check if you are connected to third-party services (Facebook, Twitter, Instagram, LinkedIn);

  • Targeting: to allow us to target (emailing, database enrichment) retrospectively or in real-time the internet user who is browsing our site;

  • Audience measurement: to track the statistical data of site attendance (i.e., the use made of the site by users and to improve the site's services) and to help us measure and study the effectiveness of our online interactive content, its features, advertisements, and other communications.

You can withdraw your consent, at any time, for the deposit of cookies operated during your navigation on our site.

Security - Confidentiality

Your connection data is personal and confidential. It is your responsibility to keep this data as well as the email address receiving the identification email secret. You are solely responsible for the use of your identification data by a third party.
AOA undertakes to ensure the security and confidentiality of the information it receives online from you as well as your personal spaces against any unauthorized access and use (secure access by username and password, validation of registration by email to the email address declared during registration, sending the lost password to the same email address).
Our concern is to preserve the quality and integrity of your personal data. The technologies and security policies applied by us and our technical service providers help protect your data against:

  • Any unauthorized access;

  • Any alteration;

  • Any malicious or accidental destruction;

  • Any unintentional loss of data.

We are constantly improving our security procedures as technologies evolve in order to maintain our level of protection.

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